Matrix Plus represents a network of partners that are interested in providing authentication solution and loyalty point (gratification) to the business users, their channel partners and consumers. We are committed to protecting the privacy of our business users, channels & consumers, their information & transactions. This section explains how we protect and use your information in safe, secure and responsible manner because we value privacy.
This document includes information about:
Protection of data is our priority and Matrix Plus safeguards your data by:
Information collected:
We collect and use various types of information to service your accounts, save your time and money, better respond to your needs, and manage risk. Customer information shall be collected under the following categories
Personally Identifiable Information or (PII):
PII refers to any information that can be used to identify you as an individual in any way. Enrolment in the Matrix Plus Program is contingent upon your agreeing to the terms of service and providing basic registration information, including: first and last name, email address, date of birth, gender, zip code, contact number and country. Members will need to provide Matrix Plus with the basic personal identification information, wherever required, to avail all the benefits associated with the program. This may include demographic and work details. Among other things this may include details on first, middle and last name, date of birth, gender, marital status, and number of dependents, residence address, office address, mailing address &email id.
Profiling Information:
Apart from the above we also solicit and collect from the members, time details on their preferences, subscription to particular service or segments or offers and other promotional activities we do. The decision to participate in such activities is at the sole discretion of the member.
Transaction history within the program:
Matrix Plus is capable of and will collect information on transaction linked to the Matrix Plus account and required for processing of loyalty Points, credits and debits to member's accounts. By definition this shall include all transaction on the Website, at the Matrix Plus.
Partners, all promotional campaigns through emails, SMS or any other communication channel, at any other participating affiliates, subsidiary, program partners surveys and more.
All the above information is collected for:
Better servicing of the members and preparing quarterly statements for account maintenance.
Making the offering more relevant to the members and as desired by them ensuring no spam mails go through.
Keeping track of points transaction, for help in case of any disputes; processing your loyalty rewards orders; dealing with requests, enquiries or complaints and other customer care related activities; and all other general administrative and business purpose; marketing our and our business partner products and services; carrying out any activity in connection with a legal, governmental or regulatory requirement or in connection with legal proceedings, crime or fraud prevention, detection or prosecution.
To effectively administer and fulfill our obligations under any agreement we may have with you;
To seek your feedback or to contact you in relation to the services offered on our website; registering your details and allocating or offering you rewards, discounts or other benefits as part of the program
You hereby expressly agree to share personally identifiable information for the above purposes. In the event, you do not wish that your personally identifiable information to be used for above mentioned purposes; we will not be in a position to provide you any products or services. In the event you wish to withdraw consent for use of your personally identifiable information please contact us at in such event, we will not be in a position to provide you any products or services from the date you withdraw your consent.
To collect the above information, we shall use channels such as physical forms, contact center, website cookies etc. emails, promotional offers, surveys, sweepstakes, app push notification, SMS and mailers. Participation in some of these channels is option but you may be required to provide your personal identification information in order to participate. We are not liable to verify the authenticity or accuracy of any information we collect from you.
From time to time we shall ask the members to update their contact & personal information with the program on our authorized website, contact center or any other approved channels. This is to help keep you updated on any program changes and enhancements. We shall not be liable for any failure to notify you of program changes if you fail to update such information in a timely manner. Matrix Plus does not solicit or ask for any confidential information like website password and any such communication appearing to come from Matrix Plus should not be replied back with any confidential information.
We do not provide or share information collected, with any companies other than our group companies or business partners, to market their products. Even when we do so, these companies shall be bound by a non- disclosure agreement to strictly maintain the confidentiality of the information shared and will not share the personal information any further or for purposes beyond our specific authorization.
The entity that will collect, store and maintain information provided by you is Matrix Plus with its principle office at 41/3, Ranga Rao Road Corner, Vani Vilas Road, Shankarpuram, Bengaluru - 560004, Karnataka, India.
In some situations, however, we are required to or we may provide all information we collect about you to third parties outside our group companies, as permitted by law, such as, with your consent;
To respond to judicial process, or
To consumer reporting agencies; or
In connection with a proposed or actual sale, merger, or transfer of all or portion of business; or
Some of the data may have to be provided to third party services for the sole purpose of implementing marketing services on behalf of Matrix Plus and/or group companies and for providing customer support services like sending statements
Information Storage:
All information shall be stored in a separate server placed in our approved premises. Matrix Plus reserves the rights to hold its members data indefinitely
We may occasionally share our information with trusted third part data processors to organize, process, clean & analyze our data to help us better understand the trends and segments within our member base. We shall use this information solely with the purpose of enhancing the value of the program for the member base and to better tailor our offers to suit your specific interests. All such third parties shall be bound by a non-disclosure agreement to maintain the confidentiality of the information shared and will not share the personal information any further or for purpose beyond our specific authorization.
We intend to share data with our Business users, Manufacturers, Brand owners, Channel partners, sponsors & advertisers in aggregate form, we would be sharing your contact details received from your end using SMS/ APP/ Website interface for the brand you have associated yourself. Hence, the advertisers shall be made aware of the segments and trends in the database and can then route their customized messages through either their channels or through our platform. Occasionally, you may want to avail of services or offers that, by the very terms, will require us to forward information to the advertiser or partner so that they can provide the service to you. In such instance you will be governed by the privacy policies of such advertiser or partner with whom you share information. Please ensure to read the privacy policies of such advertiser or partner prior to disclosing any information.
In case of redemption offers requiring mailing of vouchers or gift items or rewards to your mailing address, we shall have to part with your personally identifiable information to the extent required, with the redemption fulfillment vendor for delivery of orders and gift certificates. As stated before, stated before, strict compliance with a non - disclosure agreement will be sought. Such redemption vendor will not share the personally identifiable information any further or for purposes beyond our specific authorization.
Selectively, members may also receive program offers via your landline or postal mail or SMS or push notifications. Such contacts may result in rewards being issued to the member. We also contact you via email for administrative purposes, such as program change notification or if we update our privacy promise. While you can elect to stop receiving email for promotional offers (as described above), you cannot unsubscribe from these administrative messages while enrolled in the program. Our member care department may contact you in response to an enquiry you submit. Member care may also contact you in regard to a particular problem that may have occurred with your account or with an offer in which you might have participated.
We might use this information to learn further about your participation in the program and make it more relevant to your interests.
Authentication:
Authenticate product: protection at your steps
Empower your consumers to authenticate the products and have peace of mind.
Authenticate labels and QR codes
Authentication of products:
For protecting a brand identity, Matrix Plus has launched digital authentication tools which can help you and your consumers identifying counterfeit products. We use QR Codes which can easily be scanned using any QR code scanner or our Matrix Plus App designed on both Android & iOS. Consumers who do not carry a smart phone can do so by sending a simple SMS. Consumers or your channel partners can easily check authenticity prior to purchase. Our codes are highly secured, they are generated uniquely to identify authenticity of each product, Brand owners get direct link to consumers who have purchased their products or have attempted to check authenticity of their products using an app. Intuitive business portal interface offers heat map, dashboards, alerts & business reports.
Gratification / Reward your channel
Payment at your step:
Full featured low cost programs for Manufacturers to reward their channel partners.
Rewards for purchase:
Today’s service industry is highly influenced by the middle men suggestions, they influence by the middle men suggestions, they influence and advise their customers to buy a product which gives them extra margins. Manufacturers find it difficult to reach these loyal service members as the dealers / distributors do not pass on these monetary benefits to them. In order to gratify them manufacturers chose us to deploy their schemes.
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